Cloud computing & enterprise platforms

The Cloud Computing & Enterprise Platforms competency-building programs offered by the Competency Building and Consultancy (CBC) Centre equip students with industry-relevant knowledge and practical skills in Salesforce Ecosystem, ServiceNow, and Microsoft Azure. Through hands-on laboratories, real-world projects, and industry-aligned learning, students develop competencies in cloud computing, enterprise platforms, workflow automation, IT service management, security, analytics, and digital transformation. The programs emphasize experiential learning and globally recognized certification pathways, enabling students to design, deploy, manage, and optimize cloud-based enterprise solutions. These competency-building programs enhance employability and prepare students for successful careers in cloud computing, enterprise platforms, and digital transformation across diverse industries.

Core skills for Cloud Computing & Enterprise Platforms

Structured competency-building journey in Cloud Computing & Enterprise Platforms as shown in figure1 highlighting the progressive learning process.

Cloud computing & enterprise platforms – Workflow

1.1 salesforce ecosystem & admin cloud

The purpose of Salesforce Ecosystem & Admin Cloud is to enable students to manage customer relationships, automate business processes, administer cloud applications, and develop CRM solutions using the Salesforce platform. It provides industry-relevant skills in cloud computing, customer engagement, workflow automation, security management, and data-driven decision making.

Key skills you gain

CRM Administration: Salesforce Setup, Configuration, User Management and Profiles, Data Management and Security
Cloud Platform Management: Sales Cloud, Service Cloud, Marketing Cloud, Lightning Experience
Automation & Workflow: Workflow Rules, Process Builder, Salesforce Flow, Validation Rules
Reporting & Analytics: Custom Reports, Dashboards, Business Insights, Data Visualization
Security & Access Control: Role Hierarchies, Sharing Rules, Permission Sets, Two-Factor Authentication
Customization: Custom Objects, Formula Fields, Custom Apps, Tabs and Page Layouts

CURRICULUM

Salesforce Framework

The curriculum is designed to provide comprehensive knowledge and practical skills in Salesforce administration, cloud platform management, automation, security, customization, and analytics. Through a structured, hands-on learning approach, students gain the competencies required to effectively configure, manage, and optimize Salesforce solutions for real-world business environments.

Topics Covered

Salesforce Fundamentals:	Introduction to Salesforce CRM, ecosystem overview, cloud architecture, Salesforce terminology, Sales Cloud, Service Cloud, Marketing Cloud, and business applications.
Setup & Configuration:	Salesforce environment setup, user interface customization, user management, profiles, organizational settings, and platform configuration.
Data Management & Security:	Data models, objects, fields, records, relationships, data quality management, access control, permissions, sharing rules, and authentication mechanisms.
Automation & Customization:	Creating custom objects, validation rules, formula fields, workflow automation, process automation, Flow Builder, custom applications, and business process optimization.
Reports, Dashboards & Lightning Experience:	Building reports and dashboards, Lightning App Builder, Lightning Experience customization, analytics, and business intelligence for decision-making.

Tools you learn: A structured overview of the Salesforce Admin Cloud ecosystem by categorizing its core tools and technologies as shown in below

The Salesforce Admin Cloud ecosystem provides a comprehensive suite of CRM, cloud services, automation, analytics, security, customization, and learning tools for efficient business process management and digital transformation.

Salesforce CRM Core Skills Matrix

Salesforce CRM	Sales Cloud	Service Cloud	Marketing Cloud
Salesforce Lightning	Flow Builder	Process Builder	Workflow Rules
Reports & Dashboards	Validation Rules	Permission Sets	Role Hierarchy
Sharing Rules	App Builder	Trailhead	Salesforce Sandbox